Online Shop
How do I know if a product is available?
You can check the product availability on the product pages in our shop. The website will only allow you to order an item if it is in have stock.
We indicate the availability of our products by placing different colored dots below the price of the relevant product.
- Green dot - sufficient products in stock, we can ship the ordered items
- Orange dot - only very few products still available, we are unable to guarantee shipment
- Red dot - this product is currently unavailable
Rarely, there are cases when despite the indicated availability, shipment is not possible.
Can I cancel an order?
Unfortunately, no. Your order is processed immediately after it’s placed, which prevents us from making changes, cancellations, or additions. Please review your order details carefully before completing your purchase.
You can request a refund for an item within thirty (30) days of receipt. The 30-day limitation period does not apply to requests for refunds concerning items with a manufacturing defect.
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited.
If the item for which you have requested a refund has a manufacturing defect or was damaged during shipment, we will provide a free return label. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item has a manufacturing defect or was damaged during shipment.
Please visit our Returns and Refunds Policy for more information.
How old do I have to be to place an order through the Online Shop?
At the time of ordering, you must be at least 18 years of age to place an order through ThinkFun Online-Shop.
Is there a minimum order value?
There is no minimum order value for orders in our Online-Shop.
Do I need a customer account to place an order in the Online Shop?
No, it is not mandatory to have a customer account. You may also order as an unregistered guest. However, if you do create a customer account, you will enjoy many benefits. For instance, you can track the status of your order there at any time.
When will I receive my order?
Standard Shipping for all products is estimated to be delivered within 5-10 business days.
What are the delivery Charges?
For orders below $50, flat-rate shipping is $8.00. Orders totaling $49+ or more qualify for free shipping.
What Payment Methods are available?
We accept the following credit cards for payment: VISA, MasterCard, American Express, and DISCOVER.
Will I be informed when my payment has been received?
Yes , once your order has been placed you will receive an order confirmation email to the contact email you provided during the checkout.
How do I change, add or delete a payment method?
In order to protect your data we only save the last 4 digits of your credit card. You can only change your credit card information during the order process.
How and with which payment method are return shipments refunded?
All refunds are credited to the original form of payment used to place the order with us.
How soon will I be refunded for my returned items?
If you return products to us within the legal return period as stated in the terms and condition of sale, the purchase value will usually be credited to you within 14 days via the payment method you used to place the order. In any case, you will receive an email to confirm the credit note.
How much will I be refunded?
The amount you are refunded will depend on your eligibility which will take into account any discounts or promotions used for your order, for more information on eligibilty please see our terms & conditions of sale. Please note that we refund the full amount paid including delivery for the goods ordered. Where a part return is made, delivery will be refunded only for the first return received.
What should I do if I have received a faulty or damaged product?
We will accept items with a manufacturing defect or items that were damaged during shipment for a full refund or replacement within 30 days of receipt.
For other questions regarding returns or replacements, please see our Return Policy.
Can I exchange an item?
Unfortunately we are not able to offer exchanges. We recommend processing a return for a refund and placing a new order for a faster processing time.
Which browser should I use for my purchase in the ThinkFun Online Shop?
To ensure proper display and functionality, you will need one of the following browsers: Chrome, Firefox, Safari or Microsoft Edge. The browser Internet Explorer is no longer supported. We recommend that you always use the most recent browser version. For optimal page viewing, you should activate Java and JavaScript in your browser settings.
What are cookies and what is their purpose?
To enable order placement in the ThinkFun online shop, the security settings of your browser must allow so-called cookies to be stored on your computer. Cookies are little data sets that are stored on your hard drive by our website to enable recognition. For more information on the cookies we use please visit our cookies policy.